Join Southwest Airlines in Council Bluffs as a Customer Service Agent

Local Job Overview: Council Bluffs

Primary Details

• Hiring Organization: Southwest Airlines
• Position: Customer Service Agent (Based in Council Bluffs)
• Based in: Council Bluffs, IA (a vibrant local hub)
• This Council Bluffs-based role is an excellent opportunity for professionals skilled in Customer Service.
• Our Southwest Airlines team in Council Bluffs, IA is growing.
• Benefit from working in Council Bluffs, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry.

Pay & Perks

• Pay: $18-$26/Hour (approx. $45.8k/Year)
• Benefits: This role offers a competitive benefits package.
• Stable workload with modern tooling and processes.

Day-to-Day

• This role centers on Customer Service within the Airlines, Aviation, Customer Service, Hospitality, Ground Operations space in Council Bluffs.

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Join the Southwest Airlines ground team at Chicago Midway (MDW)! We are seeking a friendly, high-energy Customer Service Agent to provide legendary hospitality to our customers at the ticket counter, gates, and baggage service office. Core Responsibilities: This is a fast-paced, customer-facing role. You will be responsible for checking in customers, issuing boarding passes, tagging and handling baggage, boarding flights, and resolving passenger issues with a 'Servant's Heart'. You are the first and last impression of Southwest's 'LUV' culture for our customers. Qualifications & Requirements: Applicants must be at least 18 years old and legally authorized to work in the US. A High School Diploma or GED is required. 1+ year of customer service experience is strongly preferred. Must be able to stand for long periods and lift baggage up to 70 lbs. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts (e.g., 4:00 AM) for departures, late 'night shift' shifts for arrivals, and be available for 'weekend shift' and holiday assignments as our operation runs 24/7. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $18.00 - $26.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Southwest Airlines.